Dstny in Zaventem is looking for a Customer Success Specialist to join our team. Help clients thrive with our cloud communication solutions while building strong, lasting relationships.

Location : Zaventem

Company Name: Dstny

Job Type: Full-time (Hybrid)

In Belgium, Dstny is recognized for its personalized approach, offering secured connectivity solutions alongside its communication services to ensure seamless business operations.

About the Job

As a Customer Success Specialist, you will play a key role in supporting our sales activities and managing customers and partners. You will be the first point of contact for our clients and partners, working closely with the sales team to identify and realize growth opportunities.

• Proactively manage and follow up on partner accounts and existing customers.

• Identify and develop upsell and cross-sell opportunities within current accounts.

• Prepare, review, and process accurate quotes and contracts.

• Maintain annual customer contact to reduce churn and improve satisfaction.

• Manage the full sales process from first contact to after-sales support.

• Serve as primary partner contact, providing support and onboarding assistance.

• Assist with data-driven up- and cross-sell campaigns to generate high-quality leads.

Your Profile

• Commercially driven with a strong focus on achieving targets and results.

• Experience in sales or (telephone-based) customer contact is a plus.

• Excellent communication skills in Dutch, French, and English.

• Familiarity with CRM systems, preferably Microsoft Dynamics.

• Strong attention to detail and solid administrative skills.

• Ambitious and eager to grow within the sales field.

• Proactive, customer-focused, and solution-oriented mindset.

Ons aanbod

• Take on a challenging role in a fast-growing company with room for training and personal growth.

• Competitive salary with eco-friendly company car, fuel/charging card, or flexible mobility budget.

• Electronic meal vouchers and comprehensive health insurance included.

• Seniority days: extra vacation based on tenure (1 day every 3 years, max 4 days).

• Flex Income Plan: customize benefits using your 13th-month budget.

• Access to discounts at popular brands and retailers.

• Flexible working hours and remote work options.

• Modern, comfortable workspace designed for collaboration and productivity.

• Supportive team environment with great colleagues and valued customers.

• Friendly atmosphere with regular team-building activities and company events.

• Complimentary fresh soup, fruit, and high-quality coffee.

Our recruitment process is fast and efficient. A key element of this is aligning mutual expectations. We ensure that the next step is the right one for both you and us, so we can maximize success together and ensure a smooth and successful collaboration.

If you’re ready to take on a key role in a dynamic, growing company and make an impact, we’d love to hear from you!

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